Generative AI (GenAI) sometimes gives conflicting answers to the same question – a problem deception. This happens when an AI chatbot lacks context or has only had rudimentary training, leading to misunderstandings of user intent. This is a real-world problem – an AI chatbot can make up facts, misinterpret cues, or generate nonsensical responses.
According to the public leader board, GenAI cheats between 3 and 10% of the time.. For small businesses looking to scale with AI, this frequency is an operational risk.
The GenAI hallucination is no joke.
Small to medium businesses need accurate and reliable AI to help with customer service and employee issues. The GenAI hallucination affects different industries in unique ways. Imagine a loan officer at a small bank asks a client for a risk assessment. If this risk assessment changes regularly due to delusions, it could cost someone their home.
Alternatively, consider asking an enrollment officer at a community college to ask an AI chatbot for student disability data. If the same question is asked and the AI gives inconsistent answers, the student's well-being and privacy are at risk.
Hallucinations cause GenAI to make irresponsible or biased decisions, sacrificing customer data and privacy. It makes Responsible AI Even more important for medical and biotech startups. In these areas, hallucinations can harm patients.
Coping with the problem
Experts say a combination of methods — not a single approach — works best to reduce the likelihood of GenAI deception. Advanced AI platforms Take the first step to improve chatbot reliability by integrating existing knowledge base with big language models. Below are more examples of how AI technology can reduce fraud:
- Instant tuning – Easy way to do new tasks without having to retrain the AI model from scratch.
- Recovery Augmented Race (RAG) – A system that helps AI make better, more informed decisions.
- Knowledge graph – A database where AI can search for facts, details and answers to questions.
- Self-purification – A process that allows automatic and continuous improvement of AI.
- Counter test – An additional layer of AI self-checking for accuracy or precision.
A recent study noted Over 32 Hallucination Reduction Techniquesso this is just a small sample of what can be done.
The GenAI illusion is a deal breaker for small businesses and sensitive industries, which is why great advanced AI platforms evolve and improve over time. gave Kore.ai XO Platform Provides safeguards for a company to use AI safely and responsibly. With the right considerations, the potential for your business to grow and scale with GenAI is promising.