Picture this: a world where the coolness of debt collection meets the warmth of compassion. Is it too far?
For Unifi, this became their reality. No more cold calls. No more robotic responses. Instead, they're transforming the debt collection experience into one that's supportive and constructive with empathetic, conversational AI chatbots.
Hear the story of this game-changing company and hear how it is revolutionizing the debt recovery landscape.
Check out this testimonial video
The problem with traditional debt collection strategies
When we think of debt collection, we imagine human agents spending hours on end-to-end calls. They deal with customers who are either disengaged or anxious.
Call center agents take the emotional toll of these interactions. It is rough, stressful, and marked by high turnover rates.
And pressure? It is always on.
On the other hand, being on the receiving end of these calls is not pleasant either. You're met with scripted dialogue, little room for personalized interaction, and you're probably already going through a tough time. A one-size-fits-all approach rarely takes into account your unique situation or offers the empathy needed to handle such delicate matters.
And it's not just about debt recovery. Agents have to balance protecting brand integrity with maintaining consumer trust. These challenges can further increase turnover and inefficiencies in call centers. The sub-industry is crying out for AI solutions to automate tasks, boost call handling, and build consumer confidence for more empathetic loan solutions.
Joe Thompson, CEO of Unify, feels the same way: “My mission is to reduce debt collection. I want people in debt to feel better, get better financially, and have someone to talk to or settle.” want to help feel something good about their debt.”
Welcome to Unifi
Enter Unifi. With conversational AI, Unifi is transforming the debt recovery experience into a supportive, constructive journey. The company strongly believes in empathy for each individual's situation and understands that being in debt does not define you. This approach aims to improve debt recovery and potentially rekindle creditor loyalty, brand image and customer relationships.
Unifi has launched a state-of-the-art contact center through Kore.ai. This AI-powered solution learns from every interaction, ensuring it manages every customer encounter with unparalleled empathy and effectiveness.
With this new AI-powered solution, their empathetic bot can learn from every interaction, ensuring that every customer encounter is handled with the utmost understanding and effectiveness.
With an eye on expansion, Unifi's use of AI through its contact center is key to serving millions more customers. This flexible approach helps the company quickly adjust to global economic changes and changes in the debt collection industry.
Revolutionize debt recovery with Unifi
Unifi's story is a shining example of the growing trend of using technology to humanize traditionally impersonal industries. By prioritizing empathy and leveraging a powerful AI-powered contact center, Unifi is not only setting new standards in the debt collection industry, but also showing the world the potential of empathetic, tech-driven business practices. .
The partnership between Unifi and Kore.ai helped empower Unifi for the future, giving them comprehensive support for scale and innovation. This collaboration reflects a shared commitment to leverage technology to positively transform the customer service landscape.
Feeling motivated? Here's your chance to incorporate AI into your business strategy.