Telecom companies are now using fraudulent AI systems. Lenny +

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A new breed of anti-fraud AI systems are now officially being used by telecom companies to protect their customers from fraud. The systems use more sophisticated versions of Lenny, a pleasant impersonation of an older man willing to engage in long conversations.

Scam calls are now a huge problem.

A recent survey reported that scam calls now cost Americans more than $25B annually. The average loss is $452, but some victims have lost their entire life savings — or even gone into debt to make legitimate payments.

Romance scams are a common example. This is where the scammer romances the victim on a dating app, gradually gains their trust, then claims to fund a plane ticket to meet them, or an emergency. A short term loan is needed to deal with.

Another common one is called one that claims to chase a payment owed by the IRS that the victim must pay immediately to avoid being arrested.

Fraudulent purchases are also common, where an email is sent with a receipt for an expensive purchase, with a number to call to arrange a refund. Their aim is to obtain bank details which are then used to withdraw money from the account.

The Scambaiters fight back using Lenny and more.

The unsung heroes known as Scambators have been fighting for a few years now. At the simplest level, their goal is to keep scammers on the phone as long as possible, reducing the amount of time they have available to make other calls.

In more complex cases, fraudsters will obtain details of bank accounts used to launder money in order to close the accounts.

One tool used by scammers is known as Lenny – a series of voice messages that play automatically whenever the scammer stops talking. Lenny runs at great length, and has proven remarkably effective at keeping scammers on the line for long periods of time. If you've never heard one of these calls, I highly recommend them! You can listen to an example below:

Telecom companies are now using AI chatbots.

Guardian Reports that telecom companies are now starting to use hundreds of AI chatbots – mainly more sophisticated versions of Lenny. One of them is named Ibrahim.

Ibrahim, a cooperative and polite man with an Egyptian accent, picks up. “To be honest, I'm not too sure I can remember buying anything recently,” he tells the optimistic con artist. Abraham continues, “Maybe one of the kids did it, but it's not your fault, is it?”

[He’s just one] Conversational artificial intelligence bots created by Professor Dali Kafer and his team. Through his research at Macquarie University, Kaafar founded Apate – named for the Greek goddess of deception.

Apate is designed to do more than waste scammers' time – the AI ​​system also tries to learn about scam techniques to help warn people against them and provide intelligence to law enforcement. Used to provide gender.

If a telecommunications company detects a scammer and redirects them to a system like Apate, the bots will work to keep the scammers busy. They test different strategies, learning what works to ensure scammers stay online longer. Through success and failure, machines refine their patterns.

As they do this, they gather intelligence and detect new scams, gathering information on how long calls last, when scammers are most likely to call, what information they're after. , and what tactics they are using.

While cheating can be fun, normal users are advised to simply turn off.

Photo by Alex Knight on Unsplash

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