The Expedia Group has unveiled an artificial intelligence (AI). Assistant is designed to help travelers with their planning. Travel.
New AI assistant Rumi planning, shopping, Booking and Making changes during a trip, the global travel platform said on Tuesday (May 14). News for the newspaper.
Romi is in alpha version and is available on the company's center for experimental products. EG Labsaccording to the release.
“We believe in reimagining the travel experience, and then using the latest in AI to bring it to life, and with Romi, we've done just that,” Rathi MurtiExpedia Group Chief Technology Officer said in the release.
Rumi can be invited to join a user's SMS group chat, where he will listen to vacation plans and offer suggestions as per the release.
The AI assistant can also use what it learns from group chats to personalize the shopping experience, travel information from emails to recommend restaurants and activities at a destination, the release said. and can help the user solve problems by providing suggestions.
Also, throughout the trip, Rumi can update the customer's itinerary. real time. The service allows anyone in the group chat to see what the passenger is doing and, if the passenger is being picked up at the airport, see when the flight will land, according to the release.
“We built an AI assistant with it Hyper personalization Keep in mind that travelers can choose when they want Romi's help. own conditions,” Murthy said in the release. “Rumi can help during dreaming, planning. And Traveling or even when things don't go as planned, it's all about becoming smarter while interacting with the traveler.”
In December 2023, it was reported that Expedia plans to use A.I To Change the way people plan their trips and vacations. The company aims to use its library of flight and hotel information, along with customers' travel preferences, to streamline the travel planning process and drive more direct traffic to its site.
In February, when then-CEO Peter Kern Announcing that he will be stepping down, Karen explains how Company IT The footprint was optimized and how Expedia will Use its AI and machine learning (ML) capabilities to improve both productivity and customer service.
“And Generative AI will only accelerate this trend,” Karen said.